Support | Book Systems

Our Support

Our normal hours of operations are Monday - Friday, 7 AM - 7 PM CST

General support inquires are addressed during normal business hours.
Additional 24/7 support is available for emergencies, whereas the customer’s licensed software is completely down or inaccessible.

Unparalleled Customer Support

Our goal is to serve our customers and maintain our reputation for outstanding customer service. When you call, a live person always greets you. Our Help Desk operators are there to assist and answer general questions. If your question requires more significant technical expertise, certified technicians are available to help you.

2-Hour Call Back

If all technicians are busy assisting others, a case is created, and a certified BSI technician will contact you within 2-hours.

Online Chat

Maximize your time by multi-tasking while chatting with our team and receive information and solutions in real-time.

Email

For your convenience, send your questions or issues to our technical support team by email, and our technicians will respond within 24 - 48 hours.

Remote Support

With your permission, a trained technician can securely access your system to advise and assist with resolving issues. Service available Monday - Friday during the business hours of 7 AM - 5 PM CST.

Product Updates

At Book Systems, we are committed to providing updates and releasing new features to our customer base.
Users with an active support contract receive free product updates as they become available.

Atriuum

Version 14.3

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Booktracks